Customer Service

Program Name: 
Customer Service
Certificate Number: 
17-105-2
The Customer Service certificate will prepare learners to serve a diverse customer base in business. Learners may choose one of two areas of emphasis - service or marketing/sales. Learners will be prepared to communicate with internal and external customers using phone, fax, e-mail, Internet, and e-business. Professional poise, conflict resolution, non-verbal communication, listening skills, and respectful engagement in a multi-cultural, global business setting are additional areas of study.
Occupation Titles: 
  • Administrative Assistant
  • Customer Service Specialist
  • Office Support Specialist
Prerequisites: 
Yes
Credit: 
This is a non-credit certificate
Offered at this College: 
Offered At: 
  • Ashland
  • New Richmond
  • Rice Lake
  • Superior
Legend:

These icons may appear next to a college name:

  • Program is part of a stackable pathway at this college. Click icon for career pathways rep.
  • Program transfers from this college to other institutions.* Click icon for college transfer info.
  • Program can be completed entirely online at this college.
*It is strongly recommended you secure the agreement with the institution you intend to transfer to.