Customer Service Representative

Program Name: 
Customer Service Representative

This one-term Customer Service Certificate will help you develop the skills you need in order to be a successful candidate in the fast-paced, ever-changing 21st century workplace. From finance to health care and from technology to customer service and retail, employers are looking to hire candidates with great customer service skills, computer literacy, an understanding of the sales process and a professional outlook. As the foundational level of the Customer Service and Sales Pathway, the customer service certificate is a great starting place to build a career.

A pathway is a laddered approach to career education. This approach allows students to earn business-recognized credentials that lead to jobs and, if the student is interested, to progress through the pathway to career advancement and qualifications for higher paying, higher skilled work. Students who complete the Customer Service Certificate can continue on or return for a Sales Tech Diploma or a Sales Management Associate Degree.

Prerequisites: 
No
Credit: 
This is a credit certificate
Offered at this College: 
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  • Program is part of a stackable pathway at this college. Click icon for career pathways rep.
  • Program transfers from this college to other institutions.* Click icon for college transfer info.
  • Program can be completed entirely online at this college.
*It is strongly recommended you secure the agreement with the institution you intend to transfer to.