IT Desktop Support

Program Name: 
IT Desktop Support
Certificate Number: 

Completion of the IT-Desktop Support Certificate provides you with the skills needed to answer support calls at a help desk and assist users on a corporate network. You will gain the expertise needed to assist users with their applications, use call-tracking software, document solutions and procedures, and resolve first-level hardware and software support calls for an IT department. You may apply many of these courses to an Associate Degree in IT-Networking.

Certificate Outcomes

  • Demonstrate customer service skills
  • Solve information technology problems
  • Provide end user support
  • Support computer networks
  • Manage desktop hardware
  • Manage desktop software

This is a credit certificate
Offered at this College: 

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  • Program is part of a stackable pathway at this college. Click icon for career pathways rep.
  • Program transfers from this college to other institutions.* Click icon for college transfer info.
  • Program can be completed entirely online at this college.
*It is strongly recommended you secure the agreement with the institution you intend to transfer to.