Frontline Service

The Frontline Service Certificate is a one-term, two-course certificate designed to equip the learner with the problem solving, customer service, and professionalism skills necessary to be successful in a wide range of frontline customer service roles, including front desk and receptionist support, retail sales, and counter and rental clerk positions. 

The Frontline Service Certificate is an entry point into the Customer Service and Sales Pathway. The pathway builds into a Customer Service Certificate and a Sales Representative Technical Diploma that ladder into an associate degree. This laddered approach allows students to earn business-recognized credentials that lead to jobs and, if the student is interested, to progress through the pathway to career advancement and qualifications for higher paying, higher skilled work.

Program Name: 
Frontline Service
Program Number: 
61-104-2
Type of Degree/Diploma: 
Technical Diploma
Offered at These Colleges: 
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  • Program is part of a stackable pathway at this college. Click icon for career pathways rep.
  • Program transfers from this college to other institutions.* Click icon for college transfer info.
  • Program can be completed entirely online at this college.
*It is strongly recommended you secure the agreement with the institution you intend to transfer to.

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