Help Desk (IT)

The Help Desk Technical Diploma prepares students for a challenging technical support role. Upon completing the Help Desk Technical Diploma, students will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT-Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provides students with strong technical foundations. Upon successful completion of the technical diploma, students will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. As an Embedded (Stackable) Technical Diploma, this program ladders fully into the IT - Computer Support Specialist Associate Degree program.

Program Name: 
Help Desk (IT)
Program Number: 
30-154-1
Type of Degree/Diploma: 
Short-Term
Offered at These Colleges: 
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  • Program is part of a stackable pathway at this college. Click icon for career pathways rep.
  • Program transfers from this college to other institutions.* Click icon for college transfer info.
  • Program can be completed entirely online at this college.
*It is strongly recommended you secure the agreement with the institution you intend to transfer to.

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